GENERAL TERMS AND CONDITIONS OF SALE
This General Terms and Conditions of Sale (the "Terms of Sale") govern the sales made by Emily Levine through emilylevine.com. All Customers wishing to make a purchase from the Website represent and warrant that they are not acting on a commercial basis, have full legal capacity or are authorized by a parent or guardian to use the credit card or debit card utilized in connection with the transaction to be carried out on the Website. The Terms of Sale can change and be subsequently amended by the Company. The respective applicable Terms of Sale shall be applied when an order is placed. Therefore, the Customer should consult the Terms of Sale on a regular basis, so the Customer is aware of the version applicable when placing orders.
2. Accounts & Orders
SETTING UP AN ACCOUNT
PLACING AN ORDER
Once the Customer has selected a Product he wishes, he should choose "Add to cart" on the product page to confirm the selection. He will be automatically addressed to the shopping cart page where he will be able to proceed with the checkout or go back to shopping. The content of the shopping cart can be viewed at any time by clicking "Shopping cart" which appears at the top right corner of each page on the Website. The Customer may delete some or all of the Products in the shopping cart at any time by clicking on the corresponding "x" icon of the products remove column. Once the Customer has selected the Products he wishes to order, he should go to the shopping cart and click the “proceed to checkout” button. Automatically he will be directed to the checkout page where he shall be responsible Upon filling all the required information, the customer will be directed to the “review order” page. To finalize the order and complete the process, he should choose “Place Order”. The Customer shall be responsible for checking the accuracy of this information prior to final confirmation of the order (i.e. name, address, phone number, postal code, etc.). Emily Levine shall not be responsible for any mistake by the Customer in the information provided at the time of the order confirmation. If information relating to recipients is incorrect, Emily Levine may not be held liable for any delay or failure to deliver an order. Once the payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Customer (“Confirmation Email”).ORDER CANCELLATION We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the Customer Card has been authorized. If the Customer Card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
* Discount codes for new subscribers are not valid during special price offer periods. Once the special price offers are finished, you may use the code whenever you’d like.
The customer will own the goods on and from the later of the point in time when: (a) the payment in full has been received and (b) the goods have been delivered. Emily Levine requires a signature for any goods delivered, at which point responsibility for the purchased goods passes to the Customer. If the Customer have specified a recipient who is not himself for delivery purposes (for example as a gift) then the Customer accepts that evidence of a signature by the recipient is evidence of delivery and fulfillment by Emily Levine, and transfer of responsibility in the same way. The goods are responsibility of the recipient from the time they are delivered to the address given. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received. Emily Levine is not liable for any mishandling and damage to the package occurred after pick up from courier and will not process any refunds.
4. Exchanges & Returns
The Product purchases can be returned within fourteen (14) days from the date of shipment of the Products (the "Return Period"), or upon availability, exchanged without having to provide any reason, provided that such right will be exercisable if (i) the Products are returned to Emily Levine as provided herein; and (ii) Products to be returned were not marked as sale priced at the time of purchase. If Products were discounted, they cannot be returned or exchanged and their sale is final. During the Return Period, the Customer may exercise this right by sending an email to firstname.lastname@example.org. If the last day of the Return Period falls on a Saturday, Sunday or a public holiday, the Return Period shall be extended to the next business day. Emily Levine will collect the Product(s) by courier, respecting the customer's instructions for address and timing. Returns are free of charge only for Products with a commercial value greater than or equal to 200€/250$. Products with a commercial value lower than 200€/250$ shall be returned at the customer expenses. The Products shall be returned within the Return Period, in their original condition, in the original packaging, and must be accompanied by the shipping confirmation invoice. Emily Levine will only accept full-price Products in their original condition for a full refund when accompanied by the shipping confirmation invoice inside the package. The Company will not accept merchandise that has been worn, used, altered or damaged. Products should be returned unused and with all the tags or stickers still attached. Sale-priced Products are final sale and cannot be returned, and Emily Levine will not issue any credit towards the return of those Products. Returns will be processed within seven (7) to ten (10) business days of receipt of the Products by Emily Levine. Refunds may only be issued on the same Customer Card utilized for payment. Orders paid with PayPal will be refunded to the original account. Please note that the original shipping charges for any returned item(s) are the Customer's responsibility and will not be refunded. Emily Levine will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier. Emily Levine reserve the right to refuse return of any merchandise that does not meet the above Return Policy. The price any returned Products that complies with Emily Levine Return Policy shall be reimbursed as soon as possible and, in any event, within 30 days of from the return of the Products by the Customer. Returns of Products that do not comply with the Return Policy may be accepted at the sole discretion of Emily Levine. Returns of Products that are damaged or do not comply with the Return Policy may not be accepted by Emily Levine and will be returned to Customers at their expense.
5. Product Availability
All orders are subject to acceptance and availability. Items in the Customer's shopping cart are not reserved and may be purchased by other customers. Subject to their availability, Products offered for sale together with their prices shall be valid as long as they are accessible on the Website. If a Product becomes unavailable after placing the order, the Customer will receive prompt notification by email to the address provided for the order, and if the Customer credit card or debit card (the "Customer Card") has been charged, a reverse authorization will be placed on the Customer Card. In the event that the Customer Card is charged, the full amount charged will be promptly reimbursed to the Customer Card used as payment, in any event the reimbursement shall occur no later than thirty (30) days from the date of the payment and shall be posted on your Customer card and/or your Customer Card statement as soon as possible under the circumstances. Emily Levine may refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time in its sole discretion. The Company will not be liable to a Customer or a third party by reason of its withdrawing any Product for any reason from the Website whether or not such Product has been sold, refusing to process a transaction or unwinding or suspending transactions after processing has begun.
6. Prices and Prohibition on Reselling
The prices displayed on the Website do not include applicable taxes. Prices listed on product pages are for informational purposes only and may be changed by Emily Levine at its own discretion without notice. In the event a product is listed at an incorrect price, Emily Levine has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or the Customer Card charged. If Customer Card has already been charged for the purchase and the order is canceled, Emily Levine will issue a credit on the Customer Card. Customers may not purchase any item from the Website with the intention of reselling it and may not resell any Products purchased from this Website to third parties for a profit.
7. Personal data
8. Errors & Inaccuracies
Emily Levine is not responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Website. Our goal is to provide complete, accurate, and up-to-date information on our Website. Unfortunately, it is not possible to ensure that any Website is completely free of human or technological errors. This Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior or subsequent notice.